One of my first jobs out of graduate school was at a psychiatric facility. I worked in the admissions department taking crisis calls and admitting new patients into the hospital. My immediate supervisor was good enough, but her boss? Well she was another story! I will refer to her as “Angie.” Angie was insecure and lacked basic people skills for the position. She yelled … Read More Three Questions Asked of Every Leader
Ahhhh 1990, the age of perms, pleats, shoulder pads and pantyhose. It was also the year I attended my first supervision training while working for one of the nation’s largest banks. The training lasted two half-days and covered performance review writing, hiring and firing, a sprinkle of communication here and there and the proper dress code for managers. That’s it! No mention of personal … Read More Does Your Communication Style Need to Shift?